Tip Select Send it to the UK Shipping Centre, and the rest will be processed in the International postage section of the listing form. All of our products ship same day or within 24 hours of payment received. the cost of you sending the item to the UK Shipping Centre. You can find the full post on the eBay UK Announcement Board. I will not use the Global Shipping Program. If you'd prefer to handle international postage yourself, select Create your own international postage option. Alternatively, if the purchase was made on an eBay site that supports eBay’s Money Back Guarantee Programme (.com / .co.uk / .au / .de) then the buyer may file a returns case for ‘damaged’ on eBay. On the search results page, buyers will see additional information including the message “Customs services and international tracking provided.” On the view item page, buyers will see import charges (where applicable for non-EU buyers). 28-11-2015 12:32 PM. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Does eBay understand that some buyers would like to decide whether or not their purchases are shipped via the Global Shipping program or via regular mail ? If a Global Shipping Programme item that has been purchased by a buyer and accepted by the UK Shipping Centre is not eligible for the programme or can’t be sent to the buyer, you may keep the buyer’s payment. We’ll take care of refunding the international postage charges. If you don’t want to offer free returns, you can specify buyer pays or control which of your listings are available to buyers through the Global Shipping Programme and which aren’t. The item must weigh no more than 30kg and be no larger than 125,000 cm³, and no longer than 120cm on the longest side. Leena 022-66400104 leena@bombinoexp.com. Use the tab key to navigate results. We do all we humanly can. To opt out of the Global Shipping Program. How are eBay final value fees (FVFs) calculated? How can I update my Global Shipping Programme listings in bulk? How are postage charges calculated for the international leg? If an item sold through the Global Shipping Programme is classified as ‘undeliverable’ after being accepted at the UK Shipping Centre, eBay will send you an email to let you know. Payment from the buyer has not been received. Use TAB key to navigate results. We have a great online selection at the lowest prices with Fast & Free shipping on many items! Sellers should not refund the buyer proactively. Under which circumstances would an item purchased through the Global Shipping Programme be considered 'undeliverable'? Listing Services? Under the EU Consumer Rights Directive (2011) which came into effect in June 2014, EU buyers have 14 calendar days to let you know they want to return an item. I called Ebay customer service, and all I was told was that this is a Paypal problem, not an Ebay problem. As well as Prohibited items, the following items can't be sold through the Global Shipping Programme: To learn more about restrictions on postage internationally, see our International trading policy International trading policy. Beside Shipping Preferences, select Show. The Global Shipping Program works best for items with an average sale price of over $50. The package doesn’t include the unique code provided to the seller. We'll calculate the estimated delivery time, including the time it takes for you to send the item to a UK Shipping Centre. A network of postage carriers will be used to provide fast, reliable and trackable services. What your buyers see We'll calculate the right postage cost for international buyers in non-EU countries, depending on where they … You'll find any listings eligible for the Global Shipping Programme in My eBay or in the Active Selling section under the Activity tab in Seller Hub. Make sure you either print the label we provide or include that reference code if you're using your own label. Click Opt Out. If your buyer asks you for a refund, you’re only expected to refund the cost of the item and what you charged for domestic postage. If you are please OPT OUT if you sincerely want international buyers. If the goods are shipped from the United States or United Kingdom, then the sellers often use the eBay Global Shipping Program and packages are sent through Pitney Bowes. The GSP charges import duty when it shouldn’t be and charges incorrect higher duty on other items. Here's how: Go to Site Preferences - opens in new window or tab in My eBay. If you agree to an exchange, you should arrange to send the replacement out using your own international postage provider. We'll calculate the right postage cost for international buyers in non-EU countries, depending on where they live, and this is what they'll see on your listing. You're protected from negative and neutral Feedback, and have control over which of your items you want to send through the programme. Review the information and if you still wish to opt out, select Continue. It is the tracking of packages sent with the eBay Global Shipping Program. If a Global Shipping Programme item that has been purchased by a buyer and accepted by the UK Shipping Centre is not eligible for the programme or can’t be sent to the buyer, you may keep the buyer’s payment. What happens if the buyer wants to return an item for an exchange? All exchanges should be handled by you with your buyers direct. Shipping everything the same class streamlines the process for eBay, but it isn't the best price for the international customer. Your UK returns policy will be displayed and applied to EU buyers. The item to be shipped must already be in the seller’s country and listed for sale on eBay.com or eBay.co.uk. The Global Shipping Programme (the "Programme") makes certain items ("GSP Item(s)") that you list for sale on eBay.co.uk available to buyers outside of the United Kingdom ("Buyers"). Read our Global Shipping Programme terms and conditions for sellers and buyers. You can customise your settings to exclude individual listings or countries, or exclude your account from the Global Shipping Programme eBay may also choose not to display your returns policy to non-EU buyers. eBay UK announced it updated its Terms and Conditions for a service offered to sellers. Global shipping . Click Opt Out. If you don't want to offer international posting on your listings, select No international postage in the How you'll post it section of the listing form. Get started, make sure you either print the label we provide include... Items with an average sale price of over $ 50 drop-down and select Dispatch time, will... 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